Pet Supply Co USA

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Frequently Asked Questions

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General Questions

As a customer interested in pet supplies, there are literally countless options to choose from in terms of brands, quality, price, etc - the sheer amount of options can honestly (and understandably) be overwhelming.

So what is it, then, that makes one pet store different from the next? In all truthfulness, from a superficial perspective there is little that separates one pet store or brand from another. As long as the company claims things like great customer service and a knowledgeable staff, it would appear from the outside that the only real difference from brand to brand lies in price variation.

While this is true to an extent, the simple fact of the matter remains that true quality in both design and construction remains a rarity in the pet product marketplace. The vast majority of pet products sold online , are still subpar in terms of quality and effectiveness.

Fortunately for you as a consumer, this is where the benefit of a modern online pet supply store with "digital transparency" comes into play. In other words, if you're going to buy pet supplies online, it's imperative that you take into account the customer feedback that's available, as well as information on each brand that's available.

And this is where Pet Supply Co. shines above the rest in terms of our truly superior products. Do a simple Google search for us online, for instance, and you'll see that we consistently rank among the industry's most reputable websites as one of the best and most recommended Pet Supply brands out there.

No matter the confusion that encompasses trying to order pet products online, this will always be something that's worth its weight in gold to potential customers.

As a potential customer shopping for pet supplies it's highly advised you take advantage of the transparency that exists out there on the web in terms of product reviews, customer feedback, product testing, brand reputation, etc.

Also, while sheer "popularity" certainly shouldn't account for everything in terms of identifying the quality of a brand's product, there's no denying the fact that the cream always rises to the top of the market competition. In other words, things like product quality, reputation, and overall product value will always separate the reputable organizations from the inferior, low-quality ones.

With that in mind, consider the fact that SPet Supply Co. has been one of the most popular pet supply stores online; representing one of the most reputable and reliable sites to buy pet supplies for residents all over the United States (and globally).

The quality of the pet supply buying experience at Pet Supply Co. is best quantified by the measure of consumer volume and customer feedback, and in this regard, Pet Supply Co. is truly one of the leaders in the industry.

In order for your dog training experience to be safe and effective, it is important that you choose the best e-collar for your unique situation. When selecting your new collar, there are two factors that should be considered:

  1. How will the collar be used? If you live in an apartment or home with limited outdoor space, for example, and intend to use your e-collar to correct undesired behaviors such as jumping on people or furniture, excessive chewing, or chasing cars. etc., you will typically not need an e-collar that offers extensive range. If, however, you live on a farm or in the country, or your dog frequently visits places that offer him room to roam more freely, a longer range collar may be in order.
  2. What is the weight and temperament of your dog? Consider the temperament and approximate weight of your dog when selecting your new e-collar. E-collars are available in low to medium stimulation ranges, and low to high stimulation ranges. While in most cases, larger breeds will require collars with higher output than their smaller counterparts, this isn’t always the case. Your dog’s personality plays a strong role in deciding which type of collar is right for your situation as well.

“Static” shock stimulation is the slightly unpleasant surge of energy that is sent through your dog’s electronic collar in order to get his attention when he is performing unwanted behaviors or when you want him to obey a known command. The amount of energy that is sent through the e-collar can be adjusted with your specific dog in mind, and is never intended to cause pain or harm to your dog. In fact, the amount of stimulation that us typically used is actually very minimal, and when set on low, emits approximately only 0.000005 joules. In comparison, an abdominal toning machine emits between 2.0 and 6.0 joules, and a medical defibrillator can emit up to 360 joules.

Yes. You do not have to be a pro trainer to use an electric dog collar. They are simple to use and only require consistency and timing on your part. Unlike our competitors who only want to sell you a collar and send you on your way, Pet Supply Co cares about the success of your training experience and the welfare of your pet. At Pet Supply Co we give you a free e-collar training guide with your purchase and offer before and after sale support via toll free number, live chat or email.

Yes. Most training collars come in systems that are designed for either one or two dogs, however, many models are expandable so that you can purchase a single dog system and expand it to train as many as 6 dogs from one remote simply by purchasing additional Add-A-Dog collars.

Yes. With the exception of a couple of lower-end Petsafe models, most of the electronic dog training collars that we carry have waterproof receiver-collars and are fully submersible. It is important to remember, however, that giving your pet a correction while he is in the water will increase the intensity so you should turn the system down to a lower setting then you would normally use.

We provide a 30-Day money back guarantee on our e-collar systems, and all of our electronic dog training collars offer a minimum of a one year /limited life manufacturer warranty as well.

The simple answer to this question is “yes,” but the shock collar is only safe when it’s used correctly. It’s important to remember that the purpose of this gadget — sometimes referred to as a bark collar — has nothing to do with inflicting pain. Responsible dog-owners use the device to modify behavior.  

  

If you buy a dog shock collar manufactured by a responsible brand, your dog will never experience anything more than mild annoyance. Imagine being tapped on the shoulder by someone trying to get your attention; that’s what the e-collar is designed to do.  

  

Modern shock collars for dogs are designed to deliver extremely low levels of static shock. In fact, the lowest settings sometimes aren’t strong enough to get the dog’s attention. Many users have to select the highest settings (which still deliver extremely low electricity levels) to simply take notice. 

  

A lot of users report seeing their dog look up or cock their head to one side when their electric dog collar is activated. And that’s the essence of this tool; it’s about communication and training, not punishment and submission.  

  

The term “shock collar” is actually misleading. The leading brands make dog training collars with dozens of settings. By tweaking the output very slightly, you can adapt the device to the size, temperament and personality of your dog. Not only that, modern shock collars feature options that utilize vibrations and sounds to achieve the same effect.  

  

If you’re still not convinced, think back to a time when you received a static shock from someone or something. Did it hurt? The chances are it simply gave you something to laugh about. That’s the kind of message an electric dog collar is designed to send.  

  

Another good example of this type of technology is the abdominal muscle toning machine. This type of device is sold on TV and across the internet every day. People use it to develop their muscles with minimal effort, but it delivers far more electrical current than any dog shock collar on the market today.  

  

E-collar training is about training and changing unwanted behaviors. Some dogs respond to positive reinforcement with treats, others respond to a gentle electrical tap on the neck. And there are some dogs that respond to both.  

  

There will be times when your dog is too far away for a physical warning. The electric dog collar solves this problem without causing any distress. You’re in charge of the intensity level. But if you worry about how your dog will react, choose a shock collar with a warning system. This will let you know if the intensity level might be a little too
high.  

  

There is a lot of bad publicity surrounding shock collars for dogs. But as long as you buy one from a respected retailer, there’s nothing to worry about. Follow the manufacturer’s instructions and adapt the device to the specific size and nature of your dog. And if you ever feel guilty about using your shock collar, just ask yourself this question: 

  

“Is a light tap on the shoulder painful?” At
worst, it’s only mildly annoying — and it’s the same for your dog.   

A lot of dog owners ask this question, as they’re worried about hurting their little bundle of joy. But the simple answer is yes, shock collars are safe for puppies. But there’s a caveat. This type of electric dog collar is only safe when it’s used correctly — and for the right reasons. 

  

A shock collar for small dogs isn’t about punishment or fear. When it’s used correctly, a high-quality dog shock collar delivers painless pulses and electrical vibrations to modify the dog’s behavior over time.  

Modifying the Behavior of Dogs: Through Association, Not Pain. 

Responsible dog owners use e-collars to remind their canines about unwanted behaviors. It’s also possible to use these coaching devices to encourage positive responses to commands such as “stay,” “sit” and “come.”  

  

But if you’re worried that applying an electrical charge to a dog’s neck inflicts pain or discomfort, you don’t need to be. Imagine someone politely but firmly tapping you on the shoulder to alert you to their presence. This is the kind of sensation a puppy experiences when they’re wearing a so-called bark collar. 

  

The latest shock collars for dogs deliver harmless pulses of electrical current. In fact, many dogs don’t even feel these simulations until the intensity settings are increased. You might find that one of the high-intensity settings is required to catch the attention of a large or particularly distracted puppy. 

  

Contrary to common misconceptions, puppies don’t yelp with pain or run in terror from their owners when “shocked” by this type of dog training collar. In most cases, they simply stop what they’re doing and look at you or their surroundings. The term “shock collar” is, therefore, very misleading.  

  

Yes, there are various intensity and frequency settings, but a shock collar for small dogs and puppies is designed to be an annoyance or distraction rather than a painful jolt. But if you’re still worried about how your puppy will react to a dog bark collar, there’s another option. Look for products that deliver non-electrical vibrations and pulses. Some of the shock collars on the market today also use sound as a method of distraction training.  

Use Shock Collars for Small Dogs as Part of a Comprehensive Training Program

Any shock collar for small dogs is only ever as effective as the training program it supports. For a shock collar to be considered safe, you must first read the manufacturer’s instructions. It must be used at exactly the right time, ie during displays of unwanted behavior or immediately following a command.  

  

The ultimate goal of any e-collar for dogs is to permanently modify key behaviors; it has nothing to do with using pain as punishment. In fact, the electrical charges used are tiny in comparison to those static shocks people get when they open a car door or touch someone close to them.  

  

Think of the modern shock collar as a gentle tap on the shoulder… a painless reminder to your dog that certain behaviors are either preferred or prohibited.   

Shock collar training is highly effective — but only when it’s done humanely, proportionately and at the right times. You should set your expectations at a reasonable level, however. E-collar training takes time and persistence, and it’s not a magic wand for good behavior.  

  

That said, a dog shock collar is very effective at helping your dog associate your communications with specific behaviors. Dogs are already associative learners, so the shock collar is simply a tool designed to leverage this innate trait.  

Associative Training

Dogs learn the difference between unwanted and desirable behaviors by linking them to specific outcomes. For example, if a dog receives a tasty treat every time he or she responds to the command “sit,” they’ll be far more likely to comply quickly.  

  

If a dog is annoyed by a mild static charge every time they bark at strangers, they should learn over time that not barking spares them this irritation.  

  

Professional dog trainers use these basic principles to train their students every day. There’s nothing new about associative learning. But how do you train a dog when you don’t have a trainer? You can save yourself a lot of time and stress by using an electric dog collar as a tool for behavioral change.  

  

Think of the shock collar as an annoying tap on the shoulder or a stern “no.” Every time your dog exhibits barks at strangers, for example, send a static charge to the e-collar. As long as you deliver this message at the right time, and stop the electrical charge when the behavior ceases, your dog will learn to associate the outcome with the behavioral change; ie. the annoying “tapping” or vibrating stops when the
barking stops.  

Tips for Effective E-collar Training

Dog training collars — sometimes called dog bark collars — are only effective if they’re used correctly and at exactly the right times. Follow these tips to ensure your shock collar delivers the desired results: 

  

● Allow your dog to wear the collar for a few days before switching it on 

● Only send static charges or vibrations when the key behavior is being demonstrated.  

● If you’re reinforcing compliance with commands, stop the electrical charges as soon as your dog complies 

● Never use a shock collar for dogs for more than six hours at a time — a maximum of two hours is best 

● Start with the lowest intensity setting, and gradually increase it until your dog takes notice of the electrical signals or vibrations 

● If you’re training two dogs, choose a dog shock collar with a remote that can control two devices simultaneously 

  

Electric dog collars are safe, humane and very easy to use. But they’ll only improve your dog’s behavior if they’re used as part of a humane and structured training schedule.   

Shock collars are considered by some to be controversial. But the latest dog training collars are humane, versatile and customizable. When used correctly, these highly effective e-collar training devices can reinforce good and gradually modify bad behavior.  

Read the Manufacturer’s Instructions

Every dog shock collar is different — although they’re all based on the same premise of administering mild electrical pulses. While there are some basic principles on how to use shock collars, there will be differences from model to model. So before you even think about fitting the device to your dog’s neck, you should read the manufacturer’s instructions in their entirety.  

Fit the Shock Collar Securely

Fit your e-collar in the same way you’d fit your regular collars. It should “hug” the neck without restricting breathing or movement. And it should sit just below the jawline.  

  

It’s important to allow your dog to get used to wearing this particular collar. The last thing you want is for your dog to become “collar-wise.” This is when the dog knows that the vibrations or pulses are coming from the bark collar — and not their other collars. Some dogs will take advantage of this by doing as they please when they realize they’re not wearing their electric dog collar. 

Identify the Best Stimulation Level 

Dogs react differently to varying stimulation
levels from electronic prong collars, depending on their size, breed and
personality. Find the right intensity level for your dog by starting with the
lowest level. If there’s a reaction (looking up, stopping, etc.) you don’t have
to go any further. But if your dog ignores you, move to the next level. And
continue increasing the intensity until you get a reaction every time you send
a pulse or vibration.  

  

Note: Some dog shock collars use sounds and non-electrical vibrations to modify behaviors. Try these options first if they’re available.  

Use the Shock Collar Mode That’s Best for the Situation 

No one knows your dog better than you. You’ll know which settings work best in different scenarios. For example, you might find that noises work best when your dog is playing with other dogs. A long, continuous electrical pulse might be more appropriate on noisy, crowded streets.  

  

When you’re reinforcing good behaviors, administer a long, continuous vibration until your dog complies. When you’re trying to stop bad behaviors, a short, sharp pulse is best.  

  

Shock collars are sometimes referred to as electric dog fences because they’re used to stop dogs from venturing too far. A mild electrical pulse can tell them to come back — or at least stop moving further away. But getting to this stage requires lots of training and repetition. Don’t rely on this e-collar functionality until your dog learns to associate electrical pulses or vibrations with coming back to you.  

  

When they’re used correctly, shock collars aren’t mean-spirited or cruel — they’re actually humane and liberating. With transmission ranges of up to 300 meters, these coaching devices give dogs the freedom to explore and have fun safely.   

Sometimes referred to as bark collars, shock collars are only effective if they’re used as part of an in-depth training program. This often misunderstood device should only be used to curb unwanted behaviors; it should never be used as a punishment or to demonstrate your irritation.  

  

Shock collars can curtail excessive barking and jumping, reduce aggression and create invisible boundaries to ensure your dog never ventures too far away. But their success depends heavily on the techniques being used by the trainer.  

  

Dogs are associative learners. They learn the difference between good and bad behaviors by linking them to specific outcomes. In some cases, reinforcement with treats establishes this link. But for other dogs, the gentle tap of a shock collar is more effective.  

  

For example: Imagine you want your dog to stop barking at strangers in the street. Every time he or she exhibits this behavior, administer a short, sharp charge via the dog shock collar. But every time your dog stops or barking, give them a little treat. Over time, your dog will associate the use of the e-collar with actions or behaviors you disapprove of.  

  

E-collar Training Is Vital

  

The efficacy of shock collars for dogs depends on the e-collar training techniques used. Timing and awareness are crucial factors. If you’re using a shock collar at the wrong times, you could make your dog’s behavior worse.  

  

Take the “less is more” approach when you’re using dog training collars. Charges from the device should only be delivered during the behavior you’re trying to eradicate. It’s also important to reward your dog when he or she demonstrates positive behaviors.  

  

Environmental Issues Are Important

  

The effectiveness of your electric dog collar also depends on the environment in which it’s used. For example, If you tend to use the shock collar mostly in crowded environments, your dog may eventually become nervous and fearful in large crowds. In fact, your dog might associate anything with the use of a bark collar, including certain people, objects, toys, vehicles and buildings.  

  

Shock collars aren’t a permanent solution; they’re designed for training dogs to associate “shocks” with specific actions or behaviors. If you’re using dog training collars in too many environments and scenarios, your dog might eventually learn to associate the use of the device with other things. 

  

So the simple answer to this question is yes, dog shock collars do work, but only if they’re used correctly. Context, timing, awareness and environment are all issues that play a role in the efficacy of the e-collar. This useful training tool won’t work if it’s used for punishment, however. While its name suggests otherwise, the primary purpose of a shock collar is to give a dog a gentle “tap” on the neck when it displays an unwanted behavior.